Beginning 11 November 2013 all Tealeaf Clients and Certified Business Partners began leveraging IBM's phone and electronic methods to access IBM Tealeaf Technical Support. IBM's Client Success Portal is now available to open new cases electronically, check knowledge base articles and reference product documentation. New phone numbers to access IBM Tealeaf Technical Support are in effect and the existing Tealeaf Support phone numbers are no longer be available. The IBM Support Handbook is an excellent resource to help clients and Business Partners work more effectively with IBM.
The IBM Tealeaf Technical Support team will continue to focus on delivering customer satisfaction without compromise. As we work to integrate Tealeaf and IBM Support, we will offer Tealeaf customers and Business Partners expanded capabilities through the existing IBM Support infrastructure.