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Reducing Online Customer Struggle: Findings from Econsultancy's 2011 Customer Experience Survey

Based on a global online survey of almost 500 business professionals working for companies involved in e-commerce and e-business, this report reveals that organizations have a long way to go in understanding the online customer experience and that they have much to gain by doing so.

Reducing Online Customer Struggle: Findings from Econsultancy's 2011 Customer Experience Survey